Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

• Unused and unassembled
• Free of any beeswax, honey residue, or signs of bee activity
• In its original packaging, with all parts and accessories included
• Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
skoghive@outlook.com

Returns should be sent to one of the following addresses:

USA Warehouse
22000 Opportunity Way, Riverside, CA 92518, USA

Australia Warehouse
P O Box 6008 #40079284, CHULLORA NSW 1405, Australia

If your return is accepted, we will provide instructions on how and where to send your package. When applicable, we may also provide a return shipping label.

Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

Please note that items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us anytime at:
skoghive@outlook.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• The item is defective
• The item is damaged in transit
• You received the wrong item

We will evaluate the issue and work to resolve it as quickly as possible. For damaged or defective items, please include clear photos of the product and packaging when you contact us.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Beehives or beekeeping equipment that have been assembled, painted, or used with live bees
• Custom or personalized products
• Perishable goods (such as food, flowers, or plants)
• Personal care products
• Hazardous materials, flammable liquids, or gases

If you have questions about whether your item qualifies for a return, please contact us before initiating a return.

We also do not accept returns for:

• Sale items
• Gift cards

Exchanges

The fastest way to receive the item you want is to return the item you currently have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.

To qualify for a return under this policy, the item must be:

• In the same condition as received
• Unused and unassembled
• Free of any beeswax, honey residue, or signs of bee activity
• In its original packaging, with all parts and accessories included

You must also provide the receipt or proof of purchase.

Contact Us

For any questions regarding returns, refunds, exchanges, or damaged items, please contact:
skoghive@outlook.com