Refund policy
Return Policy
At SkogHive, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions below and your applicable statutory rights.
1. Eligibility for Returns
For returns under our voluntary 30-day return policy, items should meet the following conditions:
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Unused and unassembled.
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Free of beeswax, honey residue, or signs of bee activity.
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In their original packaging, where reasonably possible.
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Complete with all original parts and accessories.
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Accompanied by proof of purchase or an order confirmation.
These conditions apply to voluntary returns and do not restrict any statutory consumer rights.
2. How to Start a Return
To request a return, please contact us at:
Please include your order number and a brief description of your request.
Returns should be sent to the appropriate regional return address below.
USA Returns Address
22000 Opportunity Way
Riverside, CA 92518
USA
Australia Returns Address
P O Box 6008 #40079284
CHULLORA NSW 1405
Australia
European Returns Address
All returns from European countries should be sent to:
Senator-Blase-Straße 13
28197 Bremen
Germany
Phone: +49 172 7287134
For returns from other destinations, please contact our customer support team for the appropriate return address.
For voluntary returns, please contact us before sending your package so we can provide the necessary return instructions. This requirement does not restrict any statutory withdrawal rights.
Customers are generally responsible for return shipping costs for voluntary change-of-mind returns, unless otherwise required by applicable law.
If an item is defective, damaged, or incorrect, we will cover the necessary return shipping costs as required by applicable consumer protection laws.
3. Damages and Issues
Please inspect your order upon delivery and contact us as soon as reasonably possible if:
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Your item is defective.
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Your item has been damaged during transportation.
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You received an incorrect product.
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Parts or accessories are missing.
Please provide clear photographs of the affected product and packaging where available.
We will review the issue and arrange an appropriate resolution, which may include replacement, repair, or refund, in accordance with applicable law.
Prompt reporting is appreciated but does not limit your statutory consumer rights.
4. Exceptions and Non-Returnable Items
Under our voluntary 30-day return policy, the following items may not be eligible for change-of-mind returns:
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Beehives or beekeeping equipment that have been used with live bees or contaminated with beeswax, honey residue, or bee activity.
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Products that have been assembled, painted, modified, or used.
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Custom-made or personalized products.
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Sale items, gift cards, and other items expressly excluded from voluntary returns where permitted by law.
These exclusions do not override applicable statutory withdrawal rights, legal guarantees, or rights relating to defective or non-conforming goods.
5. Exchanges
If you would like to exchange a product, please contact our customer support team.
Depending on the circumstances, we may recommend returning the original item and placing a separate order for the replacement.
Your statutory consumer rights remain unaffected.
6. European Union 14-Day Right of Withdrawal
If you are a consumer protected by the European Union's statutory right of withdrawal, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without giving any reason.
To exercise this right, you must inform us of your decision within the withdrawal period.
You can send a clear withdrawal statement to:
You must return the goods within 14 days after notifying us of your withdrawal, unless we agree to collect them.
Please use the European Returns Address listed in Section 2 of this policy.
You may inspect the products as reasonably necessary to establish their nature, characteristics, and functioning.
If handling goes beyond what is necessary for such inspection, you may be responsible for any resulting reduction in the value of the goods, as permitted by applicable law.
Original packaging, an unused condition, or prior return approval is not an absolute requirement for exercising a valid statutory right of withdrawal.
The statutory exceptions to withdrawal, including applicable exceptions for genuinely personalized goods, remain applicable.
For valid statutory withdrawals, customers bear direct return shipping costs where they have been properly informed of this responsibility before purchase, unless we agree to bear those costs or applicable law requires otherwise.
For bulky goods that cannot normally be returned by post, an estimate of the direct return shipping costs must be provided before purchase where required by law.
7. Refunds
Once we receive and inspect a return under our voluntary return policy, we will notify you of the outcome.
Approved voluntary refunds will normally be processed to your original payment method within 10 business days.
For valid European Union statutory withdrawals, we will reimburse the payments covered by the withdrawal, including the cost of our least expensive standard delivery option, without undue delay and no later than 14 days after receiving your withdrawal notice.
For goods that must be returned, we may withhold reimbursement until we receive the goods or receive evidence that they have been sent back, whichever occurs first, as permitted by applicable law.
Bank and payment provider processing times may vary.
8. Statutory Consumer Rights
Nothing in this policy limits or excludes rights provided by applicable consumer protection laws.
European Union consumers retain their statutory legal guarantees for defective or non-conforming goods.
Australian consumers and customers in other jurisdictions retain any mandatory consumer protections applicable to their purchases.
9. Contact Us
If you have any questions regarding returns, refunds, exchanges, or damaged items, please contact:
SkogHive Customer Support Team
Email: skoghive@outlook.com
Website: https://www.skoghive.com