Shipping policy
🚚 Shipping Policy
Welcome to SkogHive! We are committed to providing safe, reliable, and efficient shipping services to customers worldwide. Please read our shipping terms carefully before placing your order.
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Processing Time
All orders are normally processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
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Shipping Time & Costs
Our standard shipping time is 5–8 business days after dispatch for all countries and regions we currently serve.
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European Countries (Germany, Spain, Austria, Netherlands, Belgium, France, and other eligible European destinations):
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Orders below €200: €20 flat-rate shipping.
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Orders of €200 or more: FREE shipping.
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Shipping time: 5–8 business days.
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United States:
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Shipping time: 5–8 business days.
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Applicable shipping rates will be displayed at checkout.
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Australia:
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Shipping time: 5–8 business days.
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Applicable shipping charges and regional surcharges will be displayed at checkout.
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Other Countries/Regions:
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Shipping time: 5–8 business days.
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Shipping fees will be calculated and displayed at checkout.
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Excluded Shipping Areas
We currently do not ship to Alaska, Hawaii, and certain remote areas. Some destinations may also be subject to carrier restrictions. If we cannot deliver to your address, we will contact you to arrange an alternative solution or a refund.
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Tracking Information
Once your order has been shipped, we will provide tracking information by email or through your order details when available. Tracking updates may take some time to appear after the package has been handed over to the carrier.
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Possible Delays
Shipping times may be affected by severe weather, customs inspections, transportation disruptions, or other circumstances beyond our reasonable control. We will do our best to keep you informed and assist with any delivery issues. Your statutory consumer rights remain unaffected.
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Receiving & Inspection
Upon receiving your package, please check for any damage, missing components, or incorrect items. If you discover any issues, please contact us as soon as reasonably possible and provide photographs where available. Prompt reporting helps us resolve problems efficiently but does not limit your statutory consumer rights.
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Lost or Missing Packages
If your order has not arrived within the agreed delivery period, please contact us. We will investigate the shipment with the relevant carrier and work toward an appropriate resolution in accordance with applicable consumer protection laws.
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Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or clearance fees depending on the destination and applicable import arrangements. Any additional charges and responsibility for payment will be disclosed before purchase as required by applicable law.
Free shipping applies to shipping charges and does not necessarily include customs duties or import taxes.
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Contact Us
If you have any questions about shipping, delivery times, or your order, please contact our customer support team through our website.
SkogHive Customer Support Team
Website: https://www.skoghive.com
Thank you for choosing SkogHive!